Long Island Car Service

Most Asked Questions

1. How much notice is required to make a reservation?

   LI Car Service recommends that you process a reservation in advance to ensure a car’s availability. However, we can often provide unscheduled pickups. You may call us or visit our website’s RESERVATIONS page.

2. If I have already booked a reservation from the airport, what should I do once I land?

   While waiting for your luggage, please call us with your confirmation number so that we can direct you to your car. Your driver will pick you up within minutes at a designated curbside meeting point.

3. Where will I be met at the airport?

   Pick up details will be arranged when making your reservation. Your pick up location will be determined by factors such as the airline you are flying, whether you have carry on or checked baggage and your personal preferences. In order to expedite your pick up, your driver will have your cell phone number. Please be sure to turn your phone on once you are off the plane. If you have any difficulty finding your driver please call us immediately.
   

4. Will I get a call when my car arrives?

   As a courtesy to our clients, we do contact all our clients when their drivers are on their way to the given pickup location.

5. Can the driver come into the building to pickup my luggage and bring it to the car?

   Our drivers will be pleased to assist you with your luggage.

6. What if my flight is delayed?

   We always monitor flights with the airline so we know what your actual (as opposed to scheduled) arrival time will be. On those rare occasions when the airline misjudges the actual arrival time, the following waiting time policy will apply. For domestic flights thirty minutes waiting time is complimentary, for international flights sixty minutes waiting time is complimentary, thereafter waiting time is billed at the rate of forty dollars per hour in fifteen minute increments.
   

7. What if my plans change and I need to cancel my reservation?

   Due to the scheduling and time constraints of our business, please be sure to cancel at least 3 hours before your scheduled pick up time to avoid cancellation charges. Cancellation within 3 hours before scheduled pick up time will result in a full charge equal to the cost of the trip plus a 20% service fee.