It is our best interest to provide our clients with clear information about the services that we provide.We have outlined the most asked questions below. If you are unable to find the answers to your questions, please call us at (631) 903-9000 or e-mail us at email@example.com. We are ready to provide you assistance.
Most Asked Questions
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LI Car Service recommends that you process a reservation in advance to ensure a car’s availability. However, we can often provide unscheduled pickups. You may call us or visit our website’s RESERVATIONS page.
While waiting for your luggage, please call us with your confirmation number so that we can direct you to your car. Your driver will pick you up within minutes at a designated curbside meeting point.
Pick up details will be arranged when making your reservation. Your pick up location will be determined by factors such as the airline you are flying, whether you have carry on or checked baggage and your personal preferences. In order to expedite your pick up, your driver will have your cell phone number. Please be sure to turn your phone on once you are off the plane. If you have any difficulty finding your driver please call us immediately.
As a courtesy to our clients, we do contact all our clients when their drivers are on their way to the given pickup location.
Our drivers will be pleased to assist you with your luggage.
We always monitor flights with the airline so we know what your actual (as opposed to scheduled) arrival time will be. On those rare occasions when the airline misjudges the actual arrival time, the following waiting time policy will apply. For domestic flights thirty minutes waiting time is complimentary, for international flights sixty minutes waiting time is complimentary, thereafter waiting time is billed at the rate of forty dollars per hour in fifteen minute increments.
Due to the scheduling and time constraints of our business, please be sure to cancel at least 3 hours before your scheduled pick up time to avoid cancellation charges. Cancellation within 3 hours before scheduled pick up time will result in a full charge equal to the cost of the trip plus a 20% service fee.